Please be advised that we send all our parcels with a fully tracked service.
Once your parcel is dispatched, you will receive an email containing your tracking number, which you will be able to track on
Please be advised that delays are currently across the board, however, certain areas are more heavily affected. Please check your tracking online and allow 7 days from dispatch before contacting us.
This is a very important part , so do not skip it.
The fragrances and bases used can cause sensitivity, allergies or be harmful to the acquatic life. For this reason, and for your protection, all products have individual labels showing allergens and warnings attached to them.
You can see these on this website in our Scent list page, just click on the CLP button and you will be able to view and download a full list of all the fragrances .
We are currently in the process of adding individual allergens and warnings to each scent, therefore you will soon find this added separately on each item page.
Our turnaround time from order to shipping is currently up to
7 working days, not including weekends/bank holidays and the day the order is placed.
IT IS HOT and we are trying to minimise the time our wax is sitting in hot vans and depots, so please be patient while we ship once a week.
We are also currently relocating all our stock to a different location, and we aim to complete this by 1/8/21. We will then be able to look at our turnaround again.
In the meantime, please enjoy 15% off everything with code ITSHOT at checkout!
Please consider this before placing an order to avoid disappointment.
NEXT BUSINESS DAY DELIVERY:
We have suspended this service for the time being, as unfortunately, parcels sent on this service were being delivered in the same time frame as the standard service ones, we are going to review this as soon as the situation improves, and we will reinstate this option as soon as it is feasible to do so.
STANDARD TRACKED DELIVERY:
All our products are sent completely tracked as standard, you will receive a confirmation email which includes the tracking number for your parcel once this has been dispatched.
Our full retuns policy can be seen in our Returns and Refunds page, which is also linked in each page footer for your ease